Call Center Operator
Bucharest,Romania
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities
- contact businesses or private individuals by phone
- answer calls and respond to emails
- handle customer inquiries both telephonically and by email
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- update existing customer information
- process orders, forms and applications
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- complete call logs
- produce call reports
Education and Experience
- high school diploma or equivalent
- proficient in relevant computer applications and call center systems
- good typing skills
- knowledge of sales principles and methods
- proven track record in sales
- required language skills (english)
Key Competencies
- communication skills
- persuasiveness
- problem solving
- adaptability
- tenacious
- negotiation skills
- stress tolerance
- high energy level
Your Team
- We develop and promote content campaigns for all types of sites from adult oriented ones to fashion and lifestyle ones.
- We are a bunch of creatives storming the office with tons of new ideas every morning.
- We are a highly motivated team of experienced marketers, graphic designers and PR experts.
- We participate in international summits and all the main events of the year, we don’t compete as much as we collaborate.
Why Join us?
We asked our current partners, here are their top responses:
- A very open & friendly team with an international team spirit.
- Responsibility right from the start and plenty of room for own ideas in a creative atmosphere.
- An attractive salary above the minimum wage as well as decent commissions out of your assigned projects .
- Want to know more? Apply for an interview.
Up for the Challenge?
Does that sound like the perfect internship for you? Then do not hesitate and apply today. We are looking forward to receiving your complete application (cover letter, CV, portfolio with references)!